Claims for shortages or inaccurate filling of orders must be made within 1 day after receipt of goods by the buyer.
For damage during shipment it is the buyer’s responsibility to file any loss or damage claims with the freight carrier. Advanced Tool & Equipment, Corp. recommends that buyer inspect all shipments for damage upon receipt. If any damage is noticed with packaging or carton, The buyer should not sign for or accept it without the driver making a notation on the freight bill or receipt. After receiving the shipment, The buyer should remove the goods and thoroughly inspect immediately and if any concealed damage is discovered, notify the delivering carrier and follow their instructions carefully so as to protect its rights. The buyer should typically not move damaged products or the carton and packing material until inspection by the carrier. Failure to do so would void eligibility to file an insurance claim with the carrier.
Items posted in the Heavy Equipment section of the website do not qualify for returns at all under no circumstance whatsoever and are sold as-is where is at the time of purchase with no guarantee or warranty given or implied. It is the customers responsibility to inspect and test any Heavy Equipment item before purchase. Buyer assumes any and all risk in the transportation and shipping of any item in the Heavy Equipment category.
Canceled layaway items will only be eligible for a 70% refund of the total amount paid towards the total balance due. This is due to the fact that said items were held and not sold to other prospective buyers during the layaway time period.
